Recommended reading this week
Articles on Business organisation, operations and growth, and one on customer success
This week there were not so many noteworthy articles landing in my inbox, but here are a few of those I thought were worth sharing with you.
Business organisation, operations and growth
An older but still relevant short paper on some of the softer factors that help your business grow
Some good advice about how to free up cash from your balance sheet. Some common tips that should not be overlooked.
Customer Success
Some tips and observations about getting personalisation right in client communications and dealings.